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Lucy Pro Pet House
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FAQ
Questions Pet Families Ask Most
1. Are Supwow products safe for both babies and pets?
Yes. Safety is at the heart of everything we design.
All Supwow products are made using premium, baby-safe and pet-safe materials. We apply the same safety standards you would expect for infant products, ensuring they are non-toxic, gentle, and suitable for shared family spaces where babies and pets live and play together.
2. Why are Supwow products priced higher than typical pet products?
Supwow products are priced higher because they offer more than basic functionality.
We focus on thoughtful design, premium materials, small-batch production, and emotional value. Each piece is carefully crafted to be safe, durable, and visually refined—designed not just for pets, but for the home you love. You’re investing in quality, peace of mind, and a deeper connection with your pet.
3. Where are Supwow products designed and owned?
Supwow is family-owned and designed in New Zealand.
Our designs are created in Auckland, inspired by real life with pets and children. While manufacturing partners may vary, all products follow our strict design, safety, and quality standards.
4. How long does shipping take in New Zealand and Australia?
Order Processing: 1–3 business days
New Zealand
• Standard Shipping: 3–10 business days (Free)
• Express Shipping: 4–7 business days (NZD $4.90)
Australia
• Standard Shipping: 7–15 business days (Free)
You’ll receive tracking details once your order is dispatched.
5. What if I’m not satisfied with my order?
We want you to feel confident shopping with Supwow.
That’s why we offer a 30-day hassle-free return or exchange policy. If you’re not completely satisfied, simply contact us within 60 days of delivery and we’ll be happy to assist.
