Description
โค๏ธ๐A perfect Xmas gift this year for your loved ones.๐โค๏ธ
Limited Holiday Edition
-
DIY, Customization
- An array of accessories included
-
Comfort & Cozy
- Ultra-soft and breathable fabric for unparalleled comfort
- Triple layers provide robust support for pets' skeletal structure
-
Easy to Clean
- Removable outer layers
-
Pet Anxiety Alleviation
- Semi-sheltered design, celestial adornment filled with sound-making paper
- Xmas Tree Hide-and-Seek Toy: Place a treat or snack inside the cloud-shaped plush base, then cover it with the Christmas tree topper, creating a fun challenge for your pet to sniff out the hidden reward.
Included in the set:
- 7 puzzle pieces
- 1 plush xmas tree
- 1 front decor
Instructions & Shipping
๐ Shipping Information
Processing Time:
1โ3 business days
๐ณ๐ฟ New Zealand
Standard Shipping: 3โ10 business days โ Free
Express Shipping: 4โ7 business days โ NZD $4.90
๐ International Orders (Outside New Zealand)
Free Shipping on orders over NZD $9.9
Orders under NZD $9.9: NZD $4.90 shipping fee
Estimated delivery time: 7โ15 business days
๐ฉ Customer Service
Email: Support@supwow.com
(Reply within 24 hrs)
Tel: +64 02 198 1780
The Story
About Us
Supwow is a New Zealandโowned boutique design house creating baby-safe and pet-safe essentials with thoughtful care. Founded in 2020 by a family who believes pets deserve the same tenderness as children, Supwow designs beautifully crafted plush toys that bring comfort, play, and emotional connection into the home.
Our toys are irresistibly cute and intentionally gentleโdesigned to support companionship for cats and dogs, ease separation anxiety, encourage light chewing and dental care, and provide healthy outlets for energy through soft textures and sound.
Supwow products are priced higher because they offer more: elevated materials, refined design, and lasting emotional valueโfor both pets and families.
FAQ
Everything Youโd Like to Know
1. Are Supwow products safe for both babies and pets?
Yes. Safety is at the heart of everything we design.
All Supwow products are made using premium, baby-safe and pet-safe materials. We apply the same safety standards you would expect for infant products, ensuring they are non-toxic, gentle, and suitable for shared family spaces where babies and pets live and play together.
2. Why are Supwow products such good companions for pets?
Supwow products are designed with emotional comfort in mind. We use soft, baby-safe plush materials, gentle textures, and calming sound elements to create toys that pets naturally feel drawn to. Each piece is thoughtfully crafted to support companionship, ease mild separation anxiety, and encourage healthy, comforting play such as light chewing, carrying, and quiet interaction.
Rather than overstimulating pets, Supwow toys focus on balanceโoffering just enough sensory feedback to keep pets engaged while helping them feel safe, relaxed, and comforted. This thoughtful approach allows our products to become more than toys, but familiar companions pets return to again and again.
3. Where are Supwow products designed and owned?
Supwow is family-owned and designed in New Zealand.
Our designs are created in Auckland, inspired by real life with pets and children. While manufacturing partners may vary, all products follow our strict design, safety, and quality standards.
4. How long does shipping take in New Zealand and Australia?
Order Processing: 1โ3 business days
New Zealand
โข Standard Shipping: 3โ10 business days (Free)
โข Express Shipping: 4โ7 business days (NZD $4.90)
Australia
โข Standard Shipping: 7โ15 business days (Free)
Youโll receive tracking details once your order is dispatched.
5. What if Iโm not satisfied with my order?
We want you to feel confident shopping with Supwow.
Thatโs why we offer a 60-day hassle-free return or exchange policy. If youโre not completely satisfied, simply contact us within 60 days of delivery and weโll be happy to assist.
Still have questions?
Contact us at Support@supwow.com(We reply within 24 hours)
