Description
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DIY, Customization
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An array of accessories included
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An array of accessories included
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Comfort & Cozy
- Ultra-soft and breathable fabric for unparalleled comfort
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Triple layers provide robust support for pets' skeletal structure
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Easy to Clean
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Removable outer layers
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Removable outer layers
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Pet Anxiety Alleviation
- Semi-sheltered design, celestial adornment filled with sound-making paper
Included in the set:
- 7 puzzle pieces
- 1 plush carrot
- 2 fences
- 1 front decor
Instructions & Shipping
🚚 Shipping Information
Processing Time:
1–3 business days
🇳🇿 New Zealand
Standard Shipping: 3–10 business days — Free
Express Shipping: 4–7 business days — NZD $4.90
🌏 International Orders (Outside New Zealand)
Free Shipping on orders over NZD $9.9
Orders under NZD $9.9: NZD $4.90 shipping fee
Estimated delivery time: 7–15 business days
📩 Customer Service
Email: Support@supwow.com
(Reply within 24 hrs)
Tel: +64 02 198 1780
The Story
About Us
Supwow is a New Zealand–owned boutique design house creating baby-safe and pet-safe essentials with thoughtful care. Founded in 2020 by a family who believes pets deserve the same tenderness as children, Supwow designs beautifully crafted plush toys that bring comfort, play, and emotional connection into the home.
Our toys are irresistibly cute and intentionally gentle—designed to support companionship for cats and dogs, ease separation anxiety, encourage light chewing and dental care, and provide healthy outlets for energy through soft textures and sound.
Supwow products are priced higher because they offer more: elevated materials, refined design, and lasting emotional value—for both pets and families.
FAQ
Everything You’d Like to Know
1. Are Supwow products safe for both babies and pets?
Yes. Safety is at the heart of everything we design.
All Supwow products are made using premium, baby-safe and pet-safe materials. We apply the same safety standards you would expect for infant products, ensuring they are non-toxic, gentle, and suitable for shared family spaces where babies and pets live and play together.
2. Why are Supwow products such good companions for pets?
Supwow products are designed with emotional comfort in mind. We use soft, baby-safe plush materials, gentle textures, and calming sound elements to create toys that pets naturally feel drawn to. Each piece is thoughtfully crafted to support companionship, ease mild separation anxiety, and encourage healthy, comforting play such as light chewing, carrying, and quiet interaction.
Rather than overstimulating pets, Supwow toys focus on balance—offering just enough sensory feedback to keep pets engaged while helping them feel safe, relaxed, and comforted. This thoughtful approach allows our products to become more than toys, but familiar companions pets return to again and again.
3. Where are Supwow products designed and owned?
Supwow is family-owned and designed in New Zealand.
Our designs are created in Auckland, inspired by real life with pets and children. While manufacturing partners may vary, all products follow our strict design, safety, and quality standards.
4. How long does shipping take in New Zealand and Australia?
Order Processing: 1–3 business days
New Zealand
• Standard Shipping: 3–10 business days (Free)
• Express Shipping: 4–7 business days (NZD $4.90)
Australia
• Standard Shipping: 7–15 business days (Free)
You’ll receive tracking details once your order is dispatched.
5. What if I’m not satisfied with my order?
We want you to feel confident shopping with Supwow.
That’s why we offer a 60-day hassle-free return or exchange policy. If you’re not completely satisfied, simply contact us within 60 days of delivery and we’ll be happy to assist.
Still have questions?
Contact us at Support@supwow.com(We reply within 24 hours)
