Shipping policy
Shipping Policy
Thank you for shopping with Supwow. Below is a clear overview of our order processing time, shipping methods, delivery timeframes, and costs.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Rates & Delivery Times
New Zealand
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–10 business days | Free |
| Express Shipping | 4–7 business days | NZD $4.90 |
Australia
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | Free |
Additional Information
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Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
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Shipping fees and estimated delivery times will be shown at checkout before payment is completed.
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We currently ship to New Zealand and Australia only.
Customer Service
If you have any questions about your order or shipping, please contact us at:
Support@supwow.com
(We reply within 24 hours)
Tel: +64 02 198 1780
